Last updated: 21 October 2026

1. Purpose

This Cancellation Policy explains what happens when a Package booked for Global Investment Convention (GIC) is cancelled, either by you or by Crescendo Worldwide Private Limited. Our planning, investor scheduling, booth allocation, printing and branding start well before the Event, which is why cancellation charges apply. Refunds are processed as explained in our Refund Policy.

2. Cancellation by you

To cancel, please send a written request from the email address used for booking to sayali@crescendoworldwide.org and roopesh@crescendoworldwide.org, quoting your booking reference. The date we receive your email is the cancellation date. The following amounts will be refunded, based on the number of days between the cancellation date and the first day of the Event (10th February 2027):

• The balance retained covers administration, reserved capacity, scheduling and marketing costs already committed for your Package.
• Payment gateway fees, bank charges and currency conversion costs are not refundable.
• Taxes will be adjusted and refunded as required by law.
• If you stop taking part, do not provide required materials, or leave the Event early, this is not treated as a cancellation and in such scenario no refund is due.

3. Items that cannot be cancelled

Once work has started, the cost of customised items, such as printed branding, backdrop and signage production, personalised promotional material, special-order booth fittings and any third-party costs already incurred for you, cannot be refunded. These costs will be deducted from any refund otherwise due.

4. Changes instead of cancellation

• Substitution of a delegate: You may replace a registered delegate or pass holder with another person from your organisation, free of charge, up to 15 days before the Event. Please send us the new person’s name, designation and email address.
• Upgrade: You may move to a higher Package at any time, subject to availability, by paying the difference in price at the rates then applicable.
• Downgrade or transfer: A move to a lower Package, or a transfer of the booking to another organisation, is treated as a cancellation of the original booking and a new booking, unless we agree otherwise in writing.
• Next edition: In exceptional cases, we may, at our sole discretion, offer a credit towards a future GIC edition instead of a refund. Any such credit will be confirmed in writing along with its validity.

5. Visa refusal

We will issue an invitation letter for your visa application on request and after your booking is confirmed, but we cannot guarantee that a visa will be granted. If a delegate’s visa application is refused despite a timely and complete application, please send us a copy of the refusal. You may then either substitute another person from your organisation free of charge, or cancel the Delegate Package and receive a refund of 75% of the fee paid. This is available only where the application was made at least 45 days before the Event.

6. Cancellation, change or postponement by us

• If we cancel the Event or cannot provide your Package for any reason within our control, we will refund the full Package fee received, or, if you prefer, give you a credit towards the next GIC edition.
• If we postpone the Event or change its dates, you may choose to carry your booking to the new dates at no extra cost or, if you cannot attend the new dates, cancel and receive a full refund of the Package fee paid.
• If we change the venue within Bengaluru, the programme, speakers or investors, this is not a cancellation, and the Terms and Conditions will apply.
• If a booking is cancelled due to non-availability of the Package, incorrect information on our side, or a payment issue, you will receive a full refund of the amount paid for it.
• Except for the refund or credit described above, we are not liable for travel, accommodation, visa, insurance or any other expenses you have incurred. We recommend that you obtain travel and event cancellation insurance.

7. Events beyond our control

If the Event is cancelled, shortened or affected by a force majeure event (as described in our Terms and Conditions), such as natural disaster, epidemic, government restriction, security threat or venue unavailability, we will, wherever possible, reschedule the Event or provide the Package in an alternative form. If that is not possible, we will refund the Package fee after deducting costs that we have already paid to third parties and cannot recover. We may provide a summary of the deductions on request.

8. How to contact us

Cancellation requests and questions can be sent to sayali@crescendoworldwide.org or roopesh@crescendoworldwide.org, or call +91 96041 21711 or +91 84467 86050. Please also refer to our Grievance Redressal Policy if you are not satisfied with our response.