Last updated: 21 October 2026

1. Purpose

Crescendo Worldwide Private Limited wants to resolve complaints fairly, quickly and politely. This policy explains how you can raise a complaint about the Website, a booking, a payment, a refund, the delivery of a Package, the Event, or the handling of your personal data. It is made in line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules made under it, and the Digital Personal Data Protection Act, 2023 and other applicable laws amended time to time.

2. Who can complain

Any customer, delegate, exhibitor, sponsor, visitor or person whose personal data we hold can raise a grievance.

3. Grievance Officer

Name: [Name of Grievance Officer]. Designation: [Designation]. Address: CRESCENDO WORLDWIDE PVT. LTD., Pinnacle Square, S.No. 51/1A, Mumbai Hwy, Near Chandani Chowk, Next to McDonald's, Bavdhan, Pune, Maharashtra 411021, India. Email: [grievance email address]. Phone: [phone number]. Working hours: [Monday to Friday, 10:00 am to 6:00 pm IST].

4. How to raise a grievance

Please send an email to the Grievance Officer with the subject line “Grievance – [your booking reference]”, and include:

• your name, organisation, email address and phone number;
• your booking reference and Package, if any;
• a clear description of the issue and the date it happened;
• any supporting documents, such as invoices, payment proof or screenshots; and
• what outcome you are seeking.

5. What happens next

• Acknowledgement: we will confirm receipt of your complaint within 48 hours and give you a reference number.
• Review: we may ask you for further information. The matter will be examined by a person who was not directly involved in the issue, where possible.
• Resolution: we will aim to resolve your complaint and tell you our decision, with reasons, within 30 days of receiving it. Personal data requests will be handled within the time limits set by law. Complaints about payments will be handled together with the payment gateway or bank, where needed.
• Escalation: if you are not satisfied with the outcome, you may write to the Vice President at sayali@crescendoworldwide.org, who will review the decision.

6. Other options

This policy does not limit your legal rights. If your complaint is not resolved to your satisfaction, you may approach the appropriate authorities, or use the dispute resolution process in our Terms and Conditions.

7. Confidentiality and no retaliation

We keep complaints confidential and share information only with those who need it to resolve the matter. No one will be treated unfairly for making a complaint in good faith.